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Term & Condition
Term & Condition
In these Terms and Conditions "we, our, us" refers to www.ItVietnamVisa.com.

Acceptance of Terms
The Terms and Conditions below form the basis of the contractual relationship between Viet Vision Travel & Trading JSC; (the owner of IT Vietnam Visa) and its clients. It is extremely important that our clients understand and accept these Terms and Conditions as well as fees and other relevant communication from our visa agent.

Please read these terms and conditions carefully before using this website. If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website and leave immediately.

You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website.

You (also) agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

Vocabulary
Date format: DD/MM/YYYY – (12th June 1976)
Time Zone: Hanoi time (GMT +7)
Working days: All week days except Saturday and Sunday.
Working hours: 8.00 AM to 16.00 PM every working day.
Multiple / Single entry: Multiple is interpreted as multiple entries, not multiple applicants.
Multiple entries means you are allowed to enter / exit Vietnam multiple times within a given period of time (1, 3 or 6 months). For example: 6 month multiple entry visa means - you are allowed to enter / exit Vietnam multiple times from the date of arrival you provide through the application form on our website plus 6 calendar consecutive months.

Processing time
Processing time for arranging visa approval letter offered by IT Vietnam Visa is based on processing time frame provided by Vietnam Immigration Department (The agency directly handles your Vietnam visa application): 8.00 am – 10.30 am and 13.30 pm – 15.00 pm (GMT+7) (except for Saturday, Sunday and national holidays). Under normal circumstances, it takes 1 working day (urgent service) or 2 working days (normal service), starting immediately if your application and payment are delivered to us within the above stated time frames OR starting from the next working day/shift otherwise, to return visa approval letter to your registered email.

In special cases, additional documents or confirmations may be required and processing time may be longer than usual. In such cases, we will inform you by email.

The Vietnam Immigration Department may delay and/or deny the visa processing without any explanation. Www.ItVietnamVisa.com holds no responsibility for any delays, cancellations, financial and other losses due to denial or delay in processing. No service fees, embassy fees, courier fees, shipping charges or any portion thereof will be refunded due to delays or denial of service.

Fees & payments
You agree to pay all the fees relating to Vietnam visa on arrival which are Service fee and Stamping fee. Service fee is the fee you pay directly to us for working as a connection between you and the Vietnam Immigration to get your visa application submitted to the Vietnam Immigration Department and then get Approval Letter delivered to your email within guaranteed time. When paying service fee, except for visa approval letter processing service fee quoted in our website, you are responsible for any additional charges associated with your Bank, no matter what your method of payment is.
A payment of service fee is only accepted to be successful when our confirmation titled "Notification of Successful Payment" is sent to your registered email. We are irresponsible for any situations arising due to unsuccessful payment. Stamping fee is the fee you must be paid in Cash (USD) at the Airport Immigration Counter to get visa stamped onto your passport. We are not responsible for exceeding amount result from inaccurate exchange rate when you pay in other currencies.

You are also supposed to pay all additional fees if you wish to modify/correct any personal information in the visa approval letter which was issued by Vietnam Immigration Department

Cancellation & Refund Policy
ItVietnamVisa.com reserves the right to decline processing of your visa application for any reason, including but not limited to incomplete documentation, insufficient processing time, or unusual circumstances. In such cases, a full refund will be given.

If for any reason you wish to cancel your service before you make payment of service fee, you can do so without any charges and penalties even in case you do not inform us.

If for any reason you wish to cancel your service before your visa application was changed to status of "processing", you can do so without any charges or penalties via email or phone. In such cases, a full refund will be given.

If for any reason you wish to cancel your service after your visa application was changed to status of "processing", no refund will be given and the service will be completed.

No refund will be given once your visa approval letter was approved by Vietnam Immigration and was delivered to your email based on notification titled "Finished application: Please download your visa approval letter".

No cancellation and no refund will be made in case you decline to get a visa approval letter containing incorrect details caused by mistakes from your side. We strongly recommend you check your visa confirmation letter against your passport and personal information prior to departure.

This visa is applicable to air travel only, so by applying through our website, you agree that you will fly to Vietnam in order to get your visa stamped at the arrival airport. We will not refund in case you DO NOT enter Vietnam by air once your visa approval letter is issued.

All the fees will be refunded in case your application is declined and depending on card issuers, the refund process may take 7-10 working days.

Approval Letter Amendment
the Visa Approval Letter cannot be changed once it is issued, so please make sure you double check all information to make sure that it is correct. All corrections must be notified within 24 hours after submission. Otherwise, the applicants are required to re-apply for a new letter of approval to make any changes.

Disclaimer
Www.ItVietnamVisa.com doesn't warrant that all confirmation and notification will be successfully sent to your email due to objective and unexpected reasons relating to email delivery (email error, failure, etc.). You agree to contact our Support Team at least 2 days prior to date of arrival if you have not received a visa approval letter yet. Www.ItVietnamVisa.com will not be in charge of any losses/damages arising or won't accept any request of refund afterward.
Applicant is responsible for checking accurate information on approval letter. In case of mistakes, applicants are required to contact us immediately for correction. Otherwise, applicant is fully responsible for the mistakes. If the errors are made on our part, we will process the letter of approval for free, and if it is on the applicants' part, the applicants must pay the full fee to obtain a new approval letter. The process of getting a new letter of approval, again, will take 1-2 working days, so it is recommended that applicants check the approval letter carefully before the trip.
Vietnam visa approval letter is usually issued in group and therefore, you may find your name, passport number and date of birth in the same letter as other people. In case you wish to have a private letter, a request should be sent to our email at contact us page. IT Vietnam Visa is not to be held accountability for any issues arising from the group approval letter.

Notes: * We reserve the rights to refuse any new visa requests or the visa requests which are already made on our website and in such cases, full refund will be granted.

Privacy:
Please direct your attention to our Privacy Statement, by which you also agree to be bound when using this site. Privacy Statement is a part of this agreement.

Communications:
By using this site and our services you give It Vietnam Visa your express permission to contact you via email, or phone for all purposes including distribution of marketing and promotional materials.

Security:
By submitting application form, you certify that the information you provide is true and correct. You are responsible for maintaining the confidentiality of your Information. You are responsible for all uses of your Information (login), whether or not authorized by you. Please refer to our Privacy Statement that governs submitted & distributed information.

Entire Agreement
This agreement along with the Privacy Statement constitutes the entire agreement between you and www.ItVietnamVisa.com and supersedes any and all prior agreements, statements or representations regarding www.ItVietnamVisa.com. Failure to enforce any provision of this Agreement shall not be construed as a waiver of such provision or of the right to enforce such provision. No waiver, amendment, or other modification made by you shall be valid or binding unless in writing and signed by both parties. This agreement is governed by the laws of Vietnam.

Modification
ItVietnamVisa.com reserves the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.

We have complete discretion to modify or remove any part of this site without warning or liability arising from such action.

Contacting the website
If you have any questions about the Terms, please contact us at contact us. You may also reach us by post at: Viet Vision Travel & Trading JSC; 31 A Van Mieu Street, Dong Da District, Hanoi, Vietnam
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